Help and FAQ
If you have any problems, worries or questions, you can contact us at any time and we will do our best to assist you. But before you do, here are the answers to some of the common queries we receive:
I didnʼt get an email confirmation. Should I be concerned?
No. Confirmation emails can sometimes be mistakenly filed into your junk mail folder, and may still be there if you check. But please be assured that if you reached the ‘Payment Successful’ screen, your ticket purchase went through and you neednʼt worry.
Iʼve bought my ticket. What happens now?
QED operates on a guest list basis, there are no physical tickets. All you need to do is show up. Weʼll check your name is on the list and hand over your event pass.
Iʼve got an online ticket. How do I watch the stream?
Tickets for the live stream will be sent to you by email on each morning of the event, at least 30 minutes before the event starts. Look out for these tickets in your inbox, and remember to check your spam just in case.
Are children welcome at QED?
We run a free childcare facility at QED, which welcomes children of up to the age of 13. Children 13 or older are welcome in the main event areas if accompanied by a parent or guardian, but please be aware that QED may feature adult themes and language.
I have a disability which requires particular arrangements. Can you help me?
We have tried very hard to make QED as accessible as possible, including having staff and clearly visible volunteers on hand between sessions to assist attendees in their movement between rooms. We invite you to make full use of their help, including reserving space in rooms, purchasing refreshments during breaks and anything else you feel you require help with in order to make QED accessible for you. Really, itʼs what theyʼre there for. We welcome the opportunity to make your experience as accommodating as possible. If you feel you may have particular requirements, please let us know and weʼll make every effort to ensure your needs are met.
I want tickets for the Gala Dinner, but it has sold out. Is there a waiting list?
Tickets are strictly limited and available on a first-come, first-served basis. We do sometimes get a very small number of cancellations, however. So if you want to be considered for a place in the event of a cancellation, contact dinner@qedcon.org. Please be aware that cancellations are rare and often last-minute.
Is there a dress code for the Gala Dinner?
Not officially, but many attendees choose black tie.
Can I volunteer to help at QED?
Absolutely! QED could not happen without the time and effort generously donated by our volunteers. If you want to volunteer, first make sure you have booked your QED ticket, and then get in touch. There is more information on the volunteers page.